Location: Lagos
Job Type: Full-Time
Company: Alan & Grant (On behalf of a luxury eco-hospitality client)
About the Company:
Our client is a premier luxury estate offering serene, nature-inspired hospitality. From rejuvenating wellness experiences to immersive recreational activities, they create a tranquil escape for both residents and guests. They're currently seeking a skilled Reservations Manager to elevate their guest experience and booking operations.
🧩 Role Overview:
As the Reservations Manager, you will lead the reservation team, manage bookings with precision, enhance guest satisfaction, and collaborate with cross-functional departments to ensure top-tier service. Your focus will include maximizing occupancy, increasing revenue, and promoting in-suite offerings like golf, dining, and spa packages.
🛠️ Key Responsibilities:
Reservation Management:
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Oversee daily booking operations—cancellations, confirmations, modifications.
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Monitor room availability and adjust strategies to optimize revenue.
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Minimize booking errors and reduce cancellations.
Team Leadership:
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Train and supervise the reservations team.
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Develop SOPs to guide consistent and professional service delivery.
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Inspire a high-performance, collaborative team culture.
Guest Experience:
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Address guest inquiries promptly and professionally.
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Handle escalated reservation concerns with care.
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Cross-sell packages and additional services to enhance guest stays.
Systems & Reports:
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Manage the reservation platform (e.g., Opera, Amadeus).
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Prepare daily and weekly reports on occupancy, revenue, and booking trends.
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Maintain accuracy in internal systems and group booking sheets.
Revenue & Strategy:
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Work closely with Sales and Marketing on dynamic pricing and promotions.
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Stay ahead of competitors by monitoring market trends and adjusting rates.
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Ensure discount and corporate agreement compliance.
Team Collaboration:
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Coordinate with Front Office, Housekeeping, and F&B teams for seamless guest experiences.
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Support seasonal campaigns and estate events during booking conversations.
🧾 Requirements:
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Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
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Minimum of 3 years of experience in a reservations or front office supervisory role, preferably in a luxury hospitality environment.
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Proficient in hotel reservation software (e.g., Opera, Amadeus, etc.).
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Strong interpersonal and communication skills.
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Knowledge of revenue optimization and customer service best practices.
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Detail-oriented with excellent problem-solving skills.
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A passion for hospitality, guest satisfaction, and service excellence.
📅 Application Deadline:
Not specified (Apply as soon as possible!)
